Returns & Exchanges Policy

Return window

You may request a return of an eligible item within 14 calendar days of delivery.

Eligibility

Returned items must be unworn, unwashed and undamaged, with all original tags, packaging and hygiene seals intact. Items showing wear, washing, scent, staining, alteration or customer-caused damage are not eligible.

Swimwear hygiene

For health and hygiene reasons, swimwear can be returned only when the hygiene seal has not been removed or altered and all original tags remain attached.

Incorrect or defective items

If you receive an incorrect or defective item, contact us promptly and include clear photographs. AquaFit Emirates will provide instructions and cover the approved return shipping cost.

Return shipping

For all other approved returns, the customer is responsible for the return shipping cost. Do not send an item before receiving return instructions from us.

How to request a return or exchange

1. Email support@aquafitemirates.ae with your order number and reason for the request.
2. Include photographs when the item is incorrect, defective or damaged.
3. Wait for approval and return instructions.
4. Send the item using a tracked service and retain proof of postage.

This policy does not limit any mandatory rights available under applicable UAE law.